At Quest, we strive to provide excellent service and quality products. We understand that sometimes issues may arise, and we want to ensure you have a clear understanding of our refund and cancellation policy. Please read this policy carefully before making a purchase.
Before pick up: You may cancel your order for a full refund any time before receiving it from the seller. To cancel your order, please contact our customer service team with your order details.
After Shipment: If the order has already been shipped, it cannot be cancelled. In this case, you may need to wait until you receive the item and then initiate a return process as described in our Refund Policy.
We reserve the right to cancel any order at our discretion. Possible reasons for cancellation include, but are not limited to, the following:
Fraudulent or suspicious activity.
Inaccurate or incomplete payment or shipping information.
Unavailability of the item.
If we cancel your order, we will notify you via email or phone and provide a full refund.
To be eligible for a refund, please ensure that:
The item was purchased in the last 5 days.
The item is in the same condition that you received it.
The item is in its original packaging.
You have the receipt or proof of purchase.
The following items are non-refundable:
Items on sale or clearance.
Items marked as "final sale."
Customized or personalized items.
To initiate a return, please follow these steps:
Contact our customer service team to request a return authorization.
Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
Ship the item to the return address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. Provide details of the damage or defect, and include photos if possible. We will work with you to resolve the issue, which may include providing a replacement, a refund, or another solution.
If you have any questions about these Terms, please contact us at:
[4155 Meerag city, Zahraa El Maadi,Cairo]
support@questfordr.com
[+201070512143]